We built this for Brightside Health
This isn't a slide deck. It's a working AI agent that handles treatment questions, medication concerns, billing inquiries, crisis detection, and new member onboarding -- using Brightside's care model, terminology, and member experience. Try it.
Try the Chat Agent
Ask about treatment progress, medication side effects, billing and insurance, getting started, or anything a Brightside member might need.
In production, the widget's appearance and behavior are fully customizable to match your brand.
Try the Voice Agent
Same AI, same knowledge -- just over the phone. Call to experience what your members would hear.
+1 (472) 213-0352US number • Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver for Brightside Health
Built around real member scenarios -- treatment support, medication guidance, billing clarity, and the compassionate care Brightside members expect.
Treatment progress
Members can check their treatment status, understand PHQ-9 and GAD-7 scores, and see what's next in their care plan -- all without waiting for their provider.
Medication support
Side effect guidance, refill questions, and general medication information. Always directs clinical decisions to the prescribing provider.
Billing and insurance
Coverage verification, copay explanations, employer benefit details, and cost breakdowns for therapy and medication management visits.
Crisis detection
Recognizes signs of crisis and immediately provides 988 Suicide and Crisis Lifeline resources. Safety is always the first priority.
New member onboarding
Walks prospective members through how Brightside works, the assessment process, care options, and how to get started through their employer benefit.
Voice and chat
Same compassionate agent across phone and chat. Members get consistent, empathetic support however they prefer to reach out.
From Demo to Production
This demo was built from public information. Here's what happens when you plug in real systems.
Connect your systems
Integrate with Brightside's member database, EHR, provider scheduling, and billing platform.
Refine the workflows
Adjust treatment protocols, medication policies, crisis escalation paths, and billing rules to match your SOPs.
Test with simulations
Run hundreds of simulated member conversations to validate accuracy and safety before going live.
Go live
Deploy across chat, voice, and SMS. Monitor quality scores and iterate in real time.
Ready to explore?
This sandbox is yours. Log in to see the workflows, knowledge base, and guardrails behind this demo -- or connect with our team to talk production.